Refund policy

Thank you for your purchase.

If your order is shipped to a country within the European Union (EU), you have the legal right to cancel or return your purchase within 14 days of receiving your order, without giving any reason.

14-Day Return Policy

You have 14 days after receiving your order to request a return.

To be eligible for a return, the artwork must:

  • Be in the same condition as when you received it.
  • Be unused and undamaged.
  • Be returned in its original packaging (or packaging that provides equivalent protection during transport).
  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

As each artwork is an original, one-of-a-kind piece, it must be returned in its original condition. We reserve the right to reduce the refund amount if the artwork has been handled beyond what is necessary to establish its nature, characteristics, and condition, in accordance with applicable EU consumer protection laws.

How to Start a Return

To request a return, please contact us within 14 days of receiving your order at:

Email: juliekeleperas@gmail.com

Returns should be sent to:

Julie Keleperas
Torvebyen 36
4600 Køge
Denmark

Please do not send your artwork back without contacting us first. Returns sent without prior authorization may not be accepted.

Unless the artwork is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your artwork arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible and include photographs of the issue. We will assess the situation and, where applicable, provide a replacement, repair, refund, or other appropriate solution in accordance with your legal rights.

Non-Returnable Items

The following items cannot be returned or cancelled:

  • Custom or commissioned artworks created specifically to your specifications or on request. These items are exempt from the EU right of withdrawal under Article 16(c) of Directive 2011/83/EU.
  • Gift cards.
  • Sale or discounted items (unless otherwise required by applicable law).

If you are unsure whether your purchase qualifies as a custom artwork, please contact us before placing your order.

Exchanges

As every artwork is an original, one-of-a-kind piece, direct exchanges are generally not possible.

If you wish to purchase a different artwork, please return the eligible item following the return procedure above. Once your return has been approved, you may place a new order.

Refunds

Once we have received and inspected your returned artwork, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 14 days after:

  • we receive the returned artwork; or
  • you provide evidence that you have returned it,

whichever occurs first, as required by applicable EU consumer law.

Please note that your bank or payment provider may require additional time to process the refund.

Any original standard delivery charges paid by you will also be refunded where required by law. However, any additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be refunded.

Your EU Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws, including your rights relating to faulty or non-conforming goods.