Shipping policy

Last updated: 14th of July 2026

Thank you for shopping with Kelepera.

We carefully package every artwork to ensure it arrives safely. As each piece is original and handled individually, please read the following shipping information before placing your order.

Processing Times

Orders are typically processed within 2-8 business days after payment has been received.

Please note that processing times may be longer during holidays, exhibitions, or periods of high demand. If there is a significant delay, we will contact you as soon as possible.

Custom or commissioned artworks have individual production times, which will be agreed upon before your order is confirmed.

Shipping Destinations

We currently ship within Denmark, throughout the European Union, and to selected international destinations.

If your country is not available at checkout, please contact us at juliekeleperas@gmail.com.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.

Any available free shipping promotions will be clearly stated on our website.

Delivery Times

Estimated delivery times after dispatch are:

Denmark: 2–4 business days
European Union: 3–10 business days
International destinations: 5–20 business days

Delivery times are estimates only and may vary depending on the shipping carrier, customs procedures, weather conditions, or other circumstances beyond our control.

Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Customs and Import Duties

Orders delivered within the European Union are generally not subject to customs duties.

For orders shipped outside the European Union, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are the responsibility of the customer and are determined by the destination country's customs authorities.

Delivery Address

Please ensure that your shipping address is accurate before completing your order.

Kelepera cannot be held responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Damaged Parcels

Please inspect your package upon delivery.

If your artwork arrives damaged, please contact us as soon as possible at juliekeleperas@gmail.com and include:

your order number,
photographs of the packaging,
photographs of the damaged artwork.

We will work with you to resolve the issue as quickly as possible.

Lost Shipments

If you believe your shipment has been lost in transit, please contact us. We will investigate the shipment with the carrier and keep you informed throughout the process.